Shipping policy

Key Shipping Details:

  • Order Cut-Off Time: 14:00 EST
  • Order Handling Time: 1-3 business days (Monday to Friday)
  • Shipping Time: 4-6 business days (Monday to Friday)
  • Shipping Cost: Free shipping on all orders within the United States.

At Enelyss, we're committed to getting your picks to you as quickly and smoothly as possible. Here's everything you need to know about our shipping process:

Order Cut-Off Time Place your order before 14:00 EST, and we'll start processing it the same day. Orders placed after this time will be handled on the next business day.

Handling Time Once your order is placed, we carefully prepare it for shipping within 1-3 business days (Monday to Friday).

Shipping Time After processing, your order will reach you in approximately 4-6 business days (Monday to Friday).

Shipping Cost and Delivery We offer free shipping on all orders. We deliver within the United States.

Order Delays In rare cases, delays may occur due to unforeseen circumstances like high order volumes or courier issues. If your order is delayed, we'll keep you updated every step of the way. Feel free to reach out to us at info@enelyss.com with any concerns.

Damaged or Incorrect Orders If you receive a damaged or incorrect item, contact us immediately at info@enelyss.com. Please include your order details and a photo of the issue, and we'll resolve it promptly.

Order Cancellations If you wish to cancel your order, contact us as soon as possible at info@enelyss.com. Please note that we cannot guarantee cancellations once the order has been processed.

For any questions or assistance, our team is here to help!

Our customer service team is available from Monday to Friday 9:00 AM - 5:00 PM EST.

Email: info@enelyss.com
Phone: +19176956221

Store Name: Enelyss

Enelyss is operated by Pyjama Commerce LLC, a company registered in the United States.

Company Address:
312 W 2nd St Unit #A2299
Casper, WY 82601
United States

Warehouse Address:
2nd Floor, Building 9, No. 887 Changchun West Road,
Jindong Economic Development Zone, Xiaoshun Town,
Jindong District, Jinhua City,
Zhejiang Province, China